The second-hand marketplace Users Express Frustration Over Size Modifications
Members of the platform have expressed outrage due to a modification that led to listings displaying inaccurate size information.
This online marketplace has revised its size classifications for women's and children's garments without notifying all users about the change.
Social Media Reaction
Countless users and merchants are posting online claiming that product pages now present a modified sizing category versus the original listing as a result of the reclassification.
The platform stated the updated approach better aligns with similar services.
The platform has recommended to check their listings and manually change the size if necessary, resulting in member annoyance.
Size Classification Updates
Earlier, the sizing featured a single numeric size and a letter, for instance S/8 or M/10.
The updated approach includes a letter and a range such as S/UK 8-10.
For certain items, the sizing has been recategorised - for example a size L was formerly size 12 but currently displays as UK 16-18.
User Stories
Frankie Bridger, who makes TikTok content about plus-size fashion, stated the update "complicates both purchasing and selling".
"Rarely do manufacturers list XL as sizes 20-22," the way the service now categorizes.
A different member, based in Glasgow, said garments she listed with size 14 tags were showing in the marketplace as measurements 20-22.
"If anyone [who is] size 20-22 buys them they may become frustrated," she explained.
Required Changes
Charlotte Lunn, located in England, stated she felt frustrated due to the update requiring manual adjustment the sizes on "every single listing".
"For me this is particularly frustrating, because of my ongoing medical condition and platform income has been essential after experiencing income reduction," she said.
Marketplace Information
The platform boasts over 100 million shoppers, comprising 18 million UK members.
It has proved a popular alternative versus similar marketplaces including eBay and Depop.
This isn't the first time that an unexpected update within the service has received backlash: previously, the service retracted a modification regarding delivery choices following member complaints.
